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Park & Fly - Privacy Policy

Respecting your privacy and the law

Carpark Partnership Pty Ltd trading as Park & Fly is committed to protecting your personal information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth).

About this Privacy Policy

This Privacy Policy outlines how we manage your personal information. It also describes generally the sorts of personal information held and for what purposes, and how that information is collected, held, used and disclosed.

What personal information do we collect?

The types of personal information which Park & Fly collects will depend on the circumstances of its collection and the nature of your particular dealing with us.

Information we collect about you in general dealings could include:

your name, address, telephone numbers, date of birth, employment, vehicle registration details and other information needed pertaining to bookings for parking or applications for the Frequent Parker program; and/or
a recording of your image on Closed Circuit Television (cctv) footage;

How do we collect information?

Personal information will normally only be collected directly from you when you deal with us by telephone, by correspondence through a letter, fax or e-mail, via our Internet website, by making an application for the Frequent Parker program or through direct face-to-face contact.

Other ways in which we collect personal information include:

Through the use of ‘cookies’ on our website. A cookie is a very small text file which is stored on your computer's hard drive when you first visit our website. This information may be used to identify repeat visitors to our website and areas of interest on our website; and
Recording your image on CCTV footage taken on Park & Fly premises. Park & Fly’s use of CCTV is part of an ongoing crime prevention initiative, targeting crime and other risks to the safety and security of Park & Fly, staff, customers and vehicles. All footage captured by CCTV is retained for a specific period, after which time it is erased;

What if you refuse to supply information?

Generally speaking, you are not obliged to provide us with personal information about you. However, failure to do so may mean that we are unable to transact business with you, process any application for the Frequent Parker Program or provide you with an appropriate level of service.

How does Park & Fly use your personal information?

Personal Information collected by Park & Fly is generally used in any of the following ways:

to help us improve, manage and administer all of the services we provide to you;
to ensure that our business systems are functional and reliable, which may include fulfilling legal obligations;
to process applications effectively for the issue of Frequent Parker tags;
to conduct marketing activities including market research;
as part of the investigation and analysis of incidents or occurrences (including potential incidents and occurrences) which occur on or at Park & Fly;
to investigate, respond to a defend claims made against or involving Park & Fly;
to enforce a contract or agreement which Park & Fly has with you.

We may also use your personal information for related purposes such as to notify you of services, special offers, opportunities or benefits, which are being offered by Park & Fly or any of our strategic alliance partners or associated organizations.

If you do not wish to receive such information then you just need to inform us. Contact details are provided at the end of this Privacy Policy.

We will not use your personal information for purposes other than those set out above without your consent or unless that use is authorised under the Privacy Act 1988.

When does Park & Fly disclose personal information to third parties?

Park & Fly will only disclose your personal information to persons or bodies external to Park & Fly where permitted by the Privacy Act 1988, including in the following circumstances:

where you consent to the disclosure;
in the case of information collected through your application for the Frequent Parker Program, this may be provided to government agencies from time to time (such as the Commonwealth Attorney-General's Department (Australian Security Intelligence Organisation or AusCheck), the Australian Federal Police, the Australian Customs Service, the Australian Department of Immigration and Citizenship, and the NSW Police) for security, law enforcement, customs and immigration purposes;
to our contractors (for the purpose of the services which they provide) so that we can complete a transaction on your behalf or provide you with a service that you have requested;
where required by law such as under a subpoena issued by a court; or
for law enforcement or safety purposes, or operational purposes for which the information was collected.

How does Park & Fly protect your personal information?

Park & Fly has security measures designed to provide reasonable protection against misuse and loss, and from unauthorised access, modification or disclosure. Such measures include:

network segregation for sensitive information stored electronically, with access restricted to staff holding appropriate positions;
firewalls and login password protocols for all information stored electronically;
secure, access-controlled premises;
limited access locations for information stored as hard copy;
confidentiality provisions in all our employment and service contracts;

What rights do you have to access and correct your personal information held by us?

You may request access to, and correction of, any of your personal information held by Park & Fly, and such access will be provided and corrections made except where precluded by the Privacy Act 1988.

All requests for access and/or correction will be processed within a reasonable time. In some situations, you may be able to access and correct your personal information directly through our website.

Contacting Us

If you have any questions, concerns or complaints about this Privacy Policy or our information handling policies you should contact us at:

Park & Fly
PO Box 618, Mascot, NSW 1460
Telephone (02) 8335 4700
Facsimile (02) 8338 1837
E-mail: info@parknfly.com.au