Our customers are our best advertisement. This is what they say.
We want to thank the staff at Park & Fly, Sydney Airport for their efficiency, honesty and kindness. We had left our camera and even more precious, invaluable, irreplaceable, photos in the pickup vehicle … the staff then followed through and tracked it down so by the time we returned to the parking station they had it ready to hand over to us.
After arriving on a delayed flight we inadvertently left a package in your car park. Upon returning home some 1 and a 1/2 hours later, we realised our error and contacted your staff. Your employee immediately located the package and rang us back to advise we could collect it at the office the following day. While the package was not extremely valuable, we would like to take this opportunity to thank your employees for their honesty and helpfulness.
I am a frequent user of Park N Fly and my plane was delayed by some 5 hours. I rang and checked would they stay open past 11pm as I was certain I would not land till after 11pm… a bus was there and when I arrived at the car park they brought my car right to the desk and help me load my bags into the car as it was obvious I was very tired.
My sincerest thanks for your kind and generous offer to mail to me my folder, left stupidly by me, in your car park. The folder arrived and I am extremely grateful. Thoughtfulness by you and Park & Fly will surely see us return time and again when flying out of Sydney.
I've been parking regularly here for a number of years now both for work and for holidays. I've always been impressed with the reliability of service, the availability of vans and the speed of transfer - there's never any waiting around even when I've needed the family van with 3 car seats!
I flew back in this morning and collected a brilliantly clean car, both inside and out. It is only the second time I have had my car washed there, but both times, the finish has been outstanding and the car seems to stay cleaner longer than anywhere else I have had it washed.
There was no waiting at either end, we were in and out both on drop off and pick up in the most efficient manner. All of the staff that we encountered were particularly pleasant and willing to help. Overall, one of the best service experiences we've had for a long time.
It is the first time I have used airport parking and it is by far is the most convenient way I have ever been transported to the airport. The drop off was fast and I was at the airport terminal in no time. They even had car seats for the kids.
Last Wednesday when in Brisbane I discovered that my Daughter (who is a diabetic) had left a small bag containing important diabetic supplies in my car which was parked at your premises. I phoned Park and Fly who were extremely helpful. At my request he looked in my car and found the bag. He arrange for a taxi to deliver this to my daughter at her school.
Thanks for the email and the assistance with the parking confirmation and great saving for this personal trip, more dollars to spend on golf in the US. Again it is greatly appreciated, Park & Fly have long been my choice for both short and long term parking, anytime I fly. Your company is leaps and bounds ahead of the competition.