Frequently Asked Questions
How close is Park & Fly to Sydney Airport?
Park & Fly is very close to Sydney Airport. Located in Mascot, Park & Fly is just five minutes in our on demand shuttle bus to the domestic terminals and 12 minutes to the international terminal.
How much time should I give myself?
Airline companies recommend at least an hour for domestic and 2 hours for international flights depending on the airline. Park & Fly advises all customers allow an additional 20 minutes for check-in at Park & Fly and drop off at the terminals (worst case scenario). This is advised to allow for unexpected traffic hold-ups or other unexpected delays.
Does Park & Fly have a vehicle height restriction?
Yes, Park & Fly can only accommodate vehicles 2 metres or less in height in our undercover carpark, including any aerials and / or roof racks. We do have an option for taller vehicles (please call our office line on 02 8335 4714 for details).
How does Park & Fly determine my parking cost?
Park & Fly determines the cost of your stay using a “Per Calendar Day” system. This means your total cost to park is calculated using the number of calendar days of your stay. As such, specific times of arrival and departure have no bearing on the price quoted. All Park & Fly booking and quick quote forms already follow this pricing structure. Please note that charges are based on calendar days and not a 24 hour period.
If you need any further information please do not hesitate to contact us via our Contact Us Page.
Do I need a booking?
You don’t have to make a booking but it is recommended you reserve a spot at Park & Fly to avoid disappointment. Due to the demand for airport parking in Sydney, there are times when our carpark is full and only those with bookings will be able to park. If you arrive without a booking and we do have space, you will need to pay the drive-in rate, unless you are an existing Gold loyalty member.
How do I make a booking?
All bookings can be made through the website on the Book Now page. Pre-booking your parking will not only save you money but also time when checking-in and will ensure that you are familiar with our Terms & Conditions. For customers who do not have access to the Internet or need booking assistance, please Contact Us or call 02 8335 4714 from 9am to 5pm EST, Monday to Friday.
Where is Park & Fly located?
Park & Fly is situated at 1008 Botany Road, Mascot, NSW 2020. Find us using the map on Locate Us.
Can children travel in the Park & Fly shuttles?
We have two dedicated family vans for those travelling with children. These vans are equipped with 2 fitted children’s car seats. Please note we cannot transport babies under 12 months of age
If you do have a baby under 12 months and are travelling with two adults or more, the baby and one adult can be dropped at the airport and the vehicle can then be driven to Park & Fly and we can take the remaining passengers back to the airport in one of our on demand shuttles.
For more information regarding Park & Fly’s child transit policy, please click here
I want to drop off my car but someone else will be picking it up. What do I do?
You will need to make the booking under the person’s name who is picking up the vehicle. When you check the vehicle in you will be given a check-in ticket, take a photo of it and send it to the person picking up the vehicle. The person picking up the vehicle can then show the photo to the checkout staff. If you cannot send them a photo, the person picking up the vehicle must quote the rego and produce their driving licence. We cannot release a vehicle if the person picking it up is not on the booking and we haven’t been notified by email by the person who dropped the vehicle that someone else is picking it up.
My Domestic flight leaves at 6am, so what time should I arrive at Park & Fly?
Park & Fly opens at 5am and we are only minutes away from the Domestic Terminals. Many customers take the first domestic flights out of Sydney. If you prefer, you can get to us around 4:50am, then you will be one of the first to check-in when our doors open, as there is sometimes a queue at this time.
I need to be at Park & Fly earlier than 5am for an international flight, do you open early sometimes?
Park & Fly open at 5am and we are not able to operate earlier than this. On the occasion that you do need to be at the airport earlier than 5:30am then you would have to make alternative arrangements.
Does Park & Fly offer valet airport parking? Can I just drop my car at reception?
When parking undercover, simply park in a drop off bay on the right hand side, take out your luggage, lock your car and proceed to the check-in desk. Our check-in staff will take your keys and give you a check-in ticket and then one of our on demand shuttles will take you to your terminal and our staff will park your car for you.
Are the Park & Fly transfers suitable for someone in a wheelchair?
The Park & Fly on demand shuttles do not have the capacity to transfer wheelchair customers to and from airport terminals. Please alight such travellers at the airport terminal first prior to dropping your car off at Park & Fly.
Where can I find Park & Fly's Terms & Conditions?
Can I be refunded if I need to cancel?
If you purchase Flexipark Insurance for an extra $5.00 (available in the booking process), you can be refunded up to the day your booking commences. The money will be refunded back on to the card you paid with minus the $5.00.
Can I amend the dates on my booking?
If you purchased FlexiPark at the time of booking, you can email email@example.com or phone 02 8335 4714 and the staff will be happy to make the amendment for you. Any amendments to reduce the amount of days booked and if it is done prior to the commencement of the booking (as long as you have the Flexipark) we will refund the unused days back on to their credit card you paid with but if you are already checked in and your stay is cut short, we cannot refund unused days as per our Terms & Conditions.
You can also amend dates without Flexipark but if the booking is reduced, you will not receive a refund for unused days as per our Terms & Conditions.
Can you redeem or accrue points when using a special offer promo code?
No, you cannot accrue or redeem points if you are using a special offer promo code.
I have a new car and would like to change my rego on my profile, how do I do this?
You can only change your rego when making a booking. The system will retain your last registration and it can be overridden when needed during the booking process.
Can I make a booking for somebody else under my profile?
You can book somebody else in under your profile, you just override your information with theirs and then override it back when you make your next booking.
Is your undercover carpark secure?
We have CCTV cameras throughout the carpark and our facility is securely locked and manned by onsite security after hours.
Is your outdoor self park area secure?
Our self park outdoor area has CCTV footage, locked gates at all times and is manned after hours by onsite security.
What if my flight gets in after 8pm?
If you are arriving on a late flight, you need to call us BEFORE 11PM to request a pick up. Even if our staff need to work past our closing time of 11pm to pick you up, they will do so but they must know before 11pm.
What if I am travelling with large items (bikes or surfboards)?
If you are travelling with more than one adult, please drop them at the airport with the large items and then drive to Park & Fly and we can drop you back at your terminal. When you are returning back to Sydney, one adult should stay at the airport with the large items and the driver can get our shuttle back to Park & Fly to pick up the vehicle and drive back to the airport.